Privacy Policy

Updated: August 2020

IMPORTANT INFORMATION – PLEASE READ CAREFULLY BEFORE USING THIS SITE!

BY VISITING TACKANDTUFT.COM, YOU ARE CONSENTING TO OUR PRIVACY POLICY.

OVERVIEW

Tack & Tuft is committed to protecting your privacy online. This Privacy Policy describes the personal information we collect through this website at tackandtuft.com (the “Site”), and how we collect and use that information.

The terms “we”, “us” and “our” refers to Tack & Tuft. The term “user,” “you” and “your” refers to site visitors, customers and any other users of the site.

The term “personal information” is defined as information that you voluntarily provide to us which personally identifies you and/or your contact information, such as your name, phone number and email address.

On tackandtuft.com we provide information regarding our offerings, including reupholstery, repairing and renewing framework, foam replacement, re-stuffing, re-webbing, spring re-tying and more (the “Service”).

Use of tackandtuft.com, including all materials presented herein and all online services provided by Tack & Tuft, is subject to the following Privacy Policy. This Privacy Policy applies to all site visitors, customers, and all other users of the site. By using the Site or Service, you agree to this Privacy Policy, without modification, and acknowledge reading it.

INFORMATION WE COLLECT

This Site only collects the personal information you voluntarily provide to us which may include:​

A. Product Orders. We collect a variety of personal information with each product order.

This includes:

  1. Your name, address, email address and phone number. This information is shared with our e-commerce software providers to ensure the delivery of your order. We use your phone number and email to communicate with you about your order and to manage our customer relationship with you. When you place an order you may be added to our mailing list from which you can unsubscribe at any time by contacting us at harmony@tackandtuft.com.

  2. Your payment information. We collect payment information for each order, but we do not store payment information on our servers. Your payment information is securely communicated to and processed via our e-commerce software providers.

  3. All personal information collected for an order is used for the fulfillment of that order and to manage our customer relationship with you.

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

B. Interaction on the Website. We only collect the personal information you voluntarily provide to us which may include:

  1. Your email address in order to subscribe to our mailing list;

  2. Your name, email address and website link in order to post a comment on our Site;

  3. Your full name, email address and message in order to contact us via our contact form.

 

C. Activity. We may record information relating to your use of the Site, such as the searches you undertake, the pages you view, your browser type, IP address, requested URL, referring URL, and timestamp information. We use this type of information to administer the Site and provide the highest possible level of service to you. We also use this information in the aggregate to perform statistical analyses of user behavior and characteristics in order to measure interest in and use of the various areas of the Site.

 

D. Cookies. We may send cookies to your computer in order to uniquely identify your browser and improve the quality of our service. The term “cookies” refers to small pieces of information that a website sends to your computer’s hard drive while you are viewing the Site. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them). You have the ability to accept or decline cookies using your web browser settings. If you choose to disable cookies, some areas of the Site may not work properly or at all. Tackandtuft.com does not respond to Do Not Track signals from your browser.

 

The information you provide is used to process transactions, send periodic emails and improve the service we provide.

 

We do share your information with trusted third parties who assist us in operating our website, conducting our business and servicing clients and visitors. These trusted third parties agree to keep this information confidential. Your personal information will never be shared with unrelated third parties.

 

THIRD PARTY LINKS

The Site may contain links to third party websites. Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you on our Site. Other sites accessible through our site via links or otherwise have their own policies in regard to privacy. We are not responsible for the privacy policies or practices of third parties.​

SECURITY

We maintain security measures to protect your personal information from unauthorized access, misuse or disclosure. However, no exchange of data over the Internet can be guaranteed as 100% secure. While we make every effort to protect your personal information shared with us through our Site, you acknowledge that the personal information you voluntarily share with us through this Site could be accessed or tampered with by a third party. You agree that we are not responsible for any intercepted information shared through our Site without our knowledge or permission. Additionally, you release us from any and all claims arising out of or related to the use of such intercepted information in any unauthorized manner.​

CHILDREN

To access or use the Site, you must be 18 years or older and have the requisite power and authority to enter into this Privacy Policy. Children under the age of 18 are prohibited from using the Site..

UPDATING YOUR INFORMATION

You may access and correct your personal information and privacy preferences by contacting us via email at harmony@tackandtuft.com.

CHANGES TO THIS POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

CONTACT

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at harmony@tackandtuft.com.